Ata Trades NY is committed to delivering the product you want, when you want it. Most orders placed will ship within 48 hours of the purchase time. Normal shipping days are Monday through Friday and exclude some major holidays. 

What methods of payment are accepted at Atatradesny.com?

We currently accept Visa, MasterCard, PayPal , American Express, and Discover. If you have any questions about the payment methods accepted, please don't hesitate to contact us.

Because of our commitment to ship orders the same day they are placed, we usually cannot stop an order before it is shipped. Please review your order carefully during check out to make sure it is accurate. If you need assistance feel free to contact us and we will attempt to accommodate you in any way we can.

Atatradesny wants you to be 100% satisfied with your purchase. If you are not completely satisfied with your order, you may return the merchandise in its original condition and packaging to Atatradesny via trackable shipping service.

Pack the item securely and in the original packaging, if possible. Enclose the returns portion of the original packing slip with the item.

We recommend that you send your return via trackable shipping service. Make sure to note the tracking details.

SEND YOUR RETURNS TO

Ata Trades NY

Returns Department

958 Church St Unit A

Baldwin NY 11510

If you no longer have your packing list, please include a letter with the following information: Your Name, Address, Phone #, Order #, and Reason for Return.

Ata Trades NY reserves the right to limit quantities on any item ordered.

For questions about your order, item quantities or a return, please contact our customer service department info@atatradesny.com, or by calling 516-304-2035 between the hours of 10:00 am - 6:00 pm Eastern Time.

Exchanges aren't allowed. However You can return the old item and place a new order.

Allow 2-7 business days for delivery, once in transit . Estimated arrival dates are not guaranteed. Unforeseen circumstances may impact delivery time. 

* Free Shipping Policy includes standard ground shipping

* Orders can not be shipped to Alaska and Hawaii APO/FPO and PO Box.

We accept the following payment types:

Visa

Mastercard

PayPal

Important Note: For your security, Ata Trades NY. reserves the right to decline any transaction if we are unable to verify payment. If our order requires verification, we will contact you by Phone or E-Mail. Your credit card will not be charged until your order ships. Availability of items is subject to stock on hand. Credit card transactions are subject to verification by the issuing bank.

Shortly after you place an online order, we'll send an automatically generated confirmation. If you do not receive your order confirmation, please contact us at info@atatradesny.com. Once your order has been processed in shipping, you will receive a shipping confirmation, including your Tracking Number. Registered Customers may also track the status of their order(s) at any time by logging in and going to the My Account section of the site.